When am i eligible for a refund?

You are eligible for a full cash refund only on order cancellation.Please read the Cancellation related FAQ to know about our cancellation policy.

Since most of our products are personalised and made to order, we do not accept product returns or exchanges, or entertain refunds. However please drop us an email at thekitschbox@gmail.com explaining your reason for requesting a return/exchange/refund so that we can improve our customer experience for future orders.

Unless indicated differently on the product page, the standard delivery time for our products is 2 – 6 working days. If your parcel has not arrived within 6 working days, we kindly ask you to allow a few extra days in case there are any local postal delays. If you have still not received your…

Since most of our products are personalised and made to order, the making time however differs from product to product. Details of which can be found on the product page itself.

Unless indicated differently on the product page, the standard global delivery time for our products is 2 – 6 working days once the product is ready.

Expect a refund within 24 hours of cancellation. However, the bank also determines the interval.

An order can be cancelled up until the order has been processed. If the processing of an order has already started, it is not eligible for cancellation or a refund. You can check the status of the order from your “My Accounts” to know if processing has started or not. You can cancel eligible orders…

You can log into your account from “My Accounts” and view the status of all your orders.

We’ve made it easy for you to view and update your account and orders any time through “My Account”. “My Account” allows you complete control over your transactions at thekitschbox.com. Through “My Account”, you can 1. Manage/edit all your personal data like shipping address, phone numbers, email ids. 2. View Order History. 3. Track the…

Ordering at thekitschbox.com is easy.Placing your first order at thekitschbox? Just create a Kitsch Box account, select the items you want to buy, click on ‘Add to Cart’ to add them to you shopping cart, enter your shipping address and payment information and you are done. If you need any assistance, give us a call….